About DECA Dental Group
DECA Dental Group (“DECA”) is a Dental Support Organization (“DSO”) that provides non-clinical
business support services to dental practices. DECA’s primary purpose is to care for the people who care
for the guests. We do this by providing operational support, IT services, accounting, marketing, and
professional development, among other things. The DSO model leaves independent, licensed
practitioners free to concentrate on guest care.
As Regional RDA Manager, you will play a leadership role in advocating DECA Dental practices as the premier career choice for dental assistants. You will help develop, implement, and lead programs that help DECA Dental’s clinical professionals to facilitate a superior guest experience. Drawing on your experience as a licensed provider, you may be leaned on for recommendations relating to professional recruitment. You will partner with other Regional RDA Managers on training, learning and development, retention, dental assistant performance, credentialing, and compliance. Your work will help sustain and further define DECA Dental practices as the leading guest and professional brand in dentistry. The Regional RDA Manager is a member of DECA’s leadership team, reporting to the Director of Clinical Affairs and serving as part of DECA’s team of clinical liaisons to its supported dental practices.
Scope and Key Responsibilities
- Work with the DECA leadership team to implement and execute key strategies to enhance support provided to dental assistants and practices to elevate the practices’ guest care and help ensure general production goals are met.
- Work and collaborate with clinical leadership to ensure best in-office and in-region assistance geared toward training, retaining, reducing turnover, performance, and practice optimization while emphasizing the need to provide the highest guest care standards and supporting doctors.
- Help develop and implement robust, insightful, and actionable reporting and dental assistants KPI metrics, to assist practices in maximizing their performance and financial results.
Qualifications and Experience
- Guest Experience – Lead efforts to understand, implement and support DECA’s scalable service model which embraces the practices’ quality of care obligations, efficiency, and compliance.
- Curriculum Support – Lead and implement company programs for new and experienced dental assistants to nurture their career progression and development of clinical and general dental skills.
- Consistency – Lead and reinforce through example and guidance the leadership of supported practices with evaluation of Board RDA’s and their practice performance while also ensuring key clinical performance markers are effectively executed by all dental assistants.
- Training and Retaining – At the direction of the Director of Clinical Affairs, work with other Board RDA’s to implement, evaluate, and ensure dental assistants are receiving the highest quality on-boarding training and refresher courses followed by providing a clear path to support in order to maintain them in practices and reduce turnover risk of talented personnel.
- Compliance and Radiation – Ensure up-to-date clear understanding and knowledge of state bi-laws in all areas of clinical compliance plus radiation safety to implement and guide dental practices.
- Team Development – Collaborate and build effective relationships with DECA team members at all levels of leadership, clinical and operational, and more specifically with individual dental assistants and periodontal therapists, to bridge gaps while supporting ongoing joint efforts.
- De Novo – Active understanding of clinical setup responsibility for start-up practices; while not a sole responsibility of any one Regional RDA Manager it may be asked of them at any point.
- Fill-in Chairside – From time to time it may be necessary or you may be called upon to fill in chairside which should be done in such a way as to reflect the level of excellence expected of any dental assistant.
A Regional RDA Manager will be an actively licensed dental assistant and seasoned healthcare professional. The ideal candidate will have experience in a multi-practice setting where they have demonstrated success in increasing responsibility in training, support, and leadership with a strong orientation towards clinician engagement, clinical team management, compliance, and ongoing learning and development.
Success in this role requires being grounded in dental care services, clinician engagement, high level understanding of dental assisting state bi-laws, ability to implement and support company systems, processes, and overall practice functions. Additionally, qualified candidates will have experience working hand-in-hand with or at the management level and should have a proven record of instilling a culture of accountability, integrity, transparency, and clear communication.
- Talent Development — Work within DECA’s established systems and processes to develop, engage, and retain talented team members; maintain and promote a work environment where people can realize their full potential, ensuring the retention of talented personnel and reducing turnover risk, thus allowing the organization to meet current and future clinical challenges.
- Communication — Clearly and effectively convey information and ideas to individuals and groups; communicate in a focused and compelling way that captures and holds others’ attention while providing a definite understanding of expectations.
- Decision Making — Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
- Task Management — Continuously achieve performance expectations, execute individual task with a team first mentality, and support team efforts to achieve goals while upholding organizational values and standards.
- Time Management— Create daily and weekly action plan that reflects a well-balanced approach to execute expectations; 70% performance evaluation and coaching, 20% training and support, 10% clinical chair-side support as needed.
- Professional Growth— Ability to learn next level competencies to effectively manage and implement state and federal clinical compliance including radiation requirements to then successfully guide clinical team and practices to prevent an in-violation status while also learning all aspects and requirements to effectively manage a de novo within your region
Deca Dental Managment proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve. We encourage and consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, enrollment in college or vocational school, political affiliation, veteran status or genetic information.
Deca Dental is an E-Verify employer.