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Accounts Receivable Specialist - Dental

Dallas, TX

Our Accounts Receivable Specialists are a critical part of our company. Along with offering customer service to our offices, they also impact overall guest satisfaction by reviewing and auditing accounts to make sure all the guest's accounts are correct. Our Accounts Receivable Specialist aid in collecting patient insurance information necessary to complete the billing process, which has a direct impact on the revenue cycle. 

About Deca Dental:

DECA Dental Group is a Dallas-based, clinician founded and clinician-led, dental service organization that has been delivering high-quality, affordable dental care to patients since 2008. DECA is actively expanding its footprint coast to coast under the brand Ideal Dental. DECA’s culture is founded on a patient-centric model. The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visit decadental.com and myidealdental.com.

Job Duties and Requirements 

  • Following up on dental billing and accounts receivable for all payer types
  • Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions appropriately
  • Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes
  • Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods
  • Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly
  • Performing other duties as required to support the Billing department.

Skills and Attributes Required

  • Demonstrate excellent decision making, analytical, and problem-solving skills 
  • Must be extremely detailed oriented and organized
  • Ability to effectively and professionally communicate verbally and in writing with all levels of the organization
  • Ability to work independently and in a team setting
  • Must have exceptional time management and customer service skills

 Education and Experience Requirements

  • High school diploma or equivalent
  • Minimum of 1 year of dentistry experience with knowledge of electronic billing (Eaglesoft preferred)
  • Previous experience in dental is required

Benefits Offered

Deca Dental offers competitive benefits to its employees and subsidiaries. These include, but are not limited to: Medical, vision, short term disability, long term disability, and 401k. Employees are also offered discounted dental benefits at our practices that extends to their spouse and dependents!

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